QUESTION

How do I get in touch with you to start the repair process?

Oliver's Auto Body is located at 1405 Lookout Terrace, Melbourne, Florida 32901 and we can be reached at 321-723-2208. We are open Monday to Friday, 8am to 5pm, and our experienced repair staff will be happy to discuss your repair requirements in person or by phone. Our customer service staff and technicians will guide you through the entire process and answer any questions you may have. If your car needs any type of body repair work, don't hesitate to contact Oliver's Auto Body today!

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QUESTION

It's not convenient to drive to a body shop then try to get a ride home or to work while the repair is done. What can you do to help me?

We understand the inconvenience of your car having to go in to the body shop and so we offer a courtesy pick-up and drop-off service for customers located within our immediate area in Melbourne, Florida. Please don't hesitate to contact us to find out if you qualify and for further details.

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QUESTION

My car has been severely damaged in an accident and I cannot drive it to a body shop. Can you help me?

Oliver's Auto Body understands how stressful and upsetting it is to be in an auto accident, no matter the degree of damage or injury. We own two tow trucks in order to serve our customers by towing their auto in for them for repair. We are one of the select towing companies used by the Melbourne Police Department, which speaks to our professionalism and service standards.

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QUESTION

My car has only minor cosmetic dents, without damage to the paint. Can this be repaired and will it be expensive to do so?

At Oliver's Auto Body, we can repair all types of body damage, from those unsightly door dings to major collision damage. It used to be the case that to repair any type of damage, the damaged area needed to be filled, sanded and repainted - a time-consuming and therefore costly process that also carried the risk of the filler developing unsightly cracks at a later date. Fortunately, those days are now gone for good due to a new repair process called Paintless Dent Removal (PDR). PDR involves literally bending the car's metal back out into its original shape, without disturbing the paint.

If the paint has not been damaged there is no need for repainting and the process is much quicker and therefore cheaper than traditional body work techniques. An additional benefit is that it is much more environmentally friendly than the older body work methods as no filler nor paint is required. PDR is an art and the technicians at Oliver's Auto Body are highly skilled in repairing minor body damage using PDR.

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QUESTION

My car has only minor cosmetic dents, without damage to the paint. Can this be repaired and will it be expensive to do so?

At Oliver's Auto Body, we can repair all types of body damage, from those unsightly door dings to major collision damage. It used to be the case that to repair any type of damage, the damaged area needed to be filled, sanded and repainted - a time-consuming and therefore costly process that also carried the risk of the filler developing unsightly cracks at a later date. Fortunately, those days are now gone for good due to a new repair process called Paintless Dent Removal (PDR). PDR involves literally bending the car's metal back out into its original shape, without disturbing the paint.

If the paint has not been damaged there is no need for repainting and the process is much quicker and therefore cheaper than traditional body work techniques. An additional benefit is that it is much more environmentally friendly than the older body work methods as no filler nor paint is required. PDR is an art and the technicians at Oliver's Auto Body are highly skilled in repairing minor body damage using PDR.

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QUESTION

My car is in great shape but there are some scratches in the paint. Can you fix this for me without the touch-up being obvious?

The experienced technicians at Oliver's Auto Body are highly skilled in paint jobs and can perfectly match the paint of any car, so that a touch-up will never be noticeable. We use only the highest quality, Sikkens brand paint and guarantee a perfect color match for any vehicle. Our two Sidedraft heated paint booths allow our technicians to achieve the perfect result, every time.

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QUESTION

My car is valuable and any repair needs to be perfect. How do I know I can trust you to work on my car?

We understand that owners of high-end autos, and indeed owners of any car that is in great shape, have high expectations from repair shops. We also understand how a sub-standard repair can impact the value of a vehicle. The owner of Oliver's Auto Body, Oliver L. Mertens, has nearly 30 years of experience in the auto body field and makes sure that despite its expansion, the shop retains that small family business commitment to high quality and customer satisfaction.

All of Oliver's nine full-time employees are highly trained and experienced in auto body repair and will always treat your car as if it was their own. In recognition of their quality work, in 2011 Oliver's Auto Body was awarded an Autochex Premier Award for customer satisfaction. Only 1% of all body shops receive this award so Oliver's was delighted to join this select group. We always stand behind our work and offer a limited lifetime warranty on all labor, paint and materials.

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QUESTION

My repair is covered by my auto insurance. Do you work with insurance companies and can you help me with the claim?

Oliver's Auto Body is more than happy to work with any insurance company and will make sure that you have all the necessary documentation to process your claim as quickly as possible. As always, we are committed to 100% customer satisfaction...

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QUESTION

What body work services do you provide?

Oliver's Auto Body provides a complete range of auto body services, from collision repair and dent removal to factory-quality paint jobs and perfect color-matching for paint damage repair. Whatever body work repairs your car needs, Oliver's Auto Body will be delighted to serve you. Don't hesitate to call Oliver's skilled technicians at: 321-723-2208 to discuss your requirements, or drop in to Oliver's Auto Body at 1405 Lookout Terrace, Melbourne, Florida 32901. Business hours are Monday-Friday 8am-5pm.

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QUESTION

What makes and models of vehicle do you work on?

At Oliver's Auto Body, we specialize in high-end autos such as Mercedes, Bentley, Lexus and BMW. However, we also work on any and all other vehicles, of all makes and models. We can provide factory-quality body work and paint for any vehicle you have and assure you of our highest standards in both workmanship and customer service.

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